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Return Policy

A prerequisite for returning products is to have the relevant purchase document proving the transaction (eg Retail Receipt, Sales Invoice / Shipping List, etc.) and to contact us on 6977 605 114 or [email protected] before returning the product.

1) Defective Products / Wrong Products

In case of a defective product contact us immediately by calling 6977 605 114 to find out how to replace the product. Our Company will replace the product if the requirements of the law are met and the Company’s return policy conditions are met.

The following are the terms and ways of returning non-defective products in cases where we have been mistaken:

1. The date of receipt of the order with the date of submission of the refund application shall not exceed 7 days.
2. The request should be made in writing by e-mail to [email protected] giving details as well as telephone so that a member of our company can contact the customer for clarification.
3. The product has not been opened or used and is in its original (factory) state in which it was delivered to you and included in its original packaging. Once received, his condition will be checked and if he fails to meet the above conditions, the refund will not be accepted. The final decision on the status of the product is up to our company.
4. In all cases, the product to be returned must be accompanied by the corresponding sales document.

Note: In case of return of the products upon customer’s request and if the above conditions are fulfilled, the customer is charged exclusively with the shipping costs.

2) Right of Withdrawal

You are entitled to withdraw from this Agreement within 14 calendar days without giving any explanation.

The withdrawal period shall expire 14 calendar days after the day on which you acquired it or a third party other than the carrier designated by you acquired the physical possession of the goods.

In order to exercise your right of withdrawal, you must inform our company, located at 15 Makedonomachon str. 50131, Kozani, (email: [email protected]) for your decision to withdraw from this contract with a clear statement (eg a letter to be sent by email).

To meet the withdrawal deadline, it is enough to send your statement of exercise of your right of withdrawal before the withdrawal deadline expires. Products purchased must be returned in their original condition, together with the relevant sales receipt (invoice).

CAUTION: In any event before taking any action, please contact us by phone at 6977 605 114 or by email at [email protected] to guide you through the steps you should take depending on your problem.

Consequences of withdrawal

If you withdraw from this contract, we will refund the money we received from you relating to the cost of the products, excluding delivery costs or other additional costs due to your choice to use the delivery or payment method (cash on delivery) at additional costs. , without undue delay and in any event within 30 calendar days from the day we are informed of your decision to withdraw from this Agreement.

We will execute the above refund using the same payment method that you used for the original transaction, unless you have expressly agreed to something different; in any event, you will not be charged for such refund. In the case of money transfers, you must provide us with the account in which you want the deposit to be made.

We have the right to delay refunds until we receive the goods back or until you provide proof that you sent the goods back, whichever occurs first.” You must return the Goods or deliver them to us without undue delay and in any event within 14 calendar days of the day on which you declare to us that you are withdrawing from this Agreement.

The deadline is deemed to have been met if you return the goods before the end of the 14 day period. You will be charged the immediate expense of returning the goods. You are solely responsible for any decrease in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and operation of the goods. you were allowed to do this in a physical store).

Procedure & Ways of Returning Products

1. In our physical store:

You can visit our store where our staff will check the status of the product and serve you immediately. If you wish to replace or replace the product with another, it is recommended that you contact our store at 6977 605 114 to confirm the availability of the new product.

2. Shipment of product:

You can send us the product by following this procedure:

Initially you pack the products in the box where you received your order and then send the parcel to the address 15 Macedonians 50131, Kozani.

You can contact us at 6977 605 114 for further questions and guidance on shipping the product.

Cancellation of orders

1. Once you place your order on our website or place your order by phone, it can be canceled a) by e-mail at [email protected], if it is shipped and received by b) by updating tel. 6977 605 114, provided the products are NOT shipped for shipment.

2. In any other case you can cancel your order by phone at 6977 605 114, by e-mail at [email protected] or by visiting our store, provided the products are NOT shipped. For your convenience, know your order number.

Remarks reserves the right to terminate or modify its return policy by posting the relevant new terms and conditions on its website.

In the case of repeated consumer returns, reserves the right to refuse to accept product refunds due to abuse of the right of withdrawal or replacement of our products, even if the above terms and conditions are met (Art. 281 AK).

If this legal procedure is not followed or the legal conditions for accepting the return of the product are not fulfilled, then this will be reimbursed to the consumer who will bear the costs of packing and shipping.

Complaint handling policy

The specialized staff of our company is at your disposal, at any time, before and after the delivery of our products, ready to solve any problem or question. On the phone 6977 605 114, by e-mail at [email protected] or in person at our physical store you can report any problems you may have with our services. In this case, we have the following:


The address where the product returns will be:

Macedonian fighters 15, 50131, Kozani

For any other information or questions you can contact customer service at 6977 605 114

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